Frequently Asked Questions

1. Read the manual that was included with your product.
2. Insert the batteries. Ensure that the (+) and (-) battery terminals coincide with the (+) and (-) markings on the product near the battery compartment.
3. Hold down the power button for up to 10 seconds or scroll the dial up to turn on the item.
4. Press on other buttons to trigger its functions (not available on some models).
5. Hold down the power button for at least 10 seconds or scroll the dial down to turn off the item.
6. If the item is still not working, try to flip the batteries the other way.

Remote controlled items must be turned on prior to using the remote control.

Please contact us if you still have difficulties with the item.

1. Read the manual that was included with your product.
2. Locate a power adapter that will plug into the wall outlet (not included with most products) or a computer with a USB port that is turned on.
3. Plug the item in and make sure the charging light indicator is on or flashing. Charge the item for at least 4 hours.
4. Hold down the power button for at least 10 seconds to turn on the item.
5. Press on other buttons to trigger its functions (not available on some models).
6. Hold down the power button for at least 10 seconds to turn off the item.
7. If the item is still not working, try to charge the device from another source. Some computers USB power output may not be enough to charge the toy.

Remote controlled items must be turned on prior to using the remote control.

Please contact us if you still have difficulties with the item.

Please don't worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside.

The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-2 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.
International orders are normally delivered in 8-12 working days, and some remote areas require 15 days.

For more information, please refer to the Shipping Policy.

Please visit the order status page or check the shipping confirmation email.

Yes, but only if the package is unopened. Adult products focus on health and privacy issues. Sorry, we cannot sell it again once the package is opened. If you need to return the product, please contact customer service within 14 days after receiving the product.

For more information, please refer to theReturn and Refund Policy .

Changes are possible prior to the order being processed. Please Email to us as soon as possible. Order changes may not be possible if we've already started working on your order.

To cancel your order, please Email to us. The order can be canceled until we start working on it.
For more information, please refer to the Return and Refund Policy .